Customer support involves a team of customer care representatives. They educate and resolve queries of consumers about products or services used. Some of the sure ways to improve customer care include:

• Hire people with the right attitude, and train them for essential CSR skills
• Automate your BPO processes using help desk tools to get more done in less time
• Emphasize adding more empathy to your daily interactions with your clients
• Use chat & email templates for responding to common situations to save time
• Personalize customer interactions to understand their needs & pain points better
• Update your website — include relevant web forms
• Offer instant responses over live chat & email to make your clients feel appreciated
• Create a self-service knowledge base to educate customers on common issues
• Avoid making promises you cannot keep — try to under-promise & over-deliver
• Avoid playing the blame game — resolve customer queries in a practical way
• Focus on customer feedback — record & valuable suggestions
• Nurture client-focused team culture to achieve common objectives

Outsourcing refers to the process of hiring a third-party service provider. One of its most obvious advantages is the labor and technology cost savings.

Other benefits include:

• Access to skilled resources
• Improved process efficiency & service delivery
• Allowing you to focus on your core competencies
• Greater global outreach
• Gaining competitive advantage
• Increased adaptability
• Accelerated time to market
• And more